vialroom

#shipping-customs 2025-05-03

Saturday29 messages8 participantstimes are UTC
Highlights from this day
  • apnoea_down_two — what happened when you queried a missing parcel with the supplier 11:48
  • customs_owl — split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing 12:59
  • week_zero — reship policies vary enormously. WXT honoured one for me without being pushed, which is not universal 14:09
  • freeze_thaw — tracking going dark for a week or ten days at a port is common and resolves on its own most of the time signature requirements slow things down and do not obviously… 16:28
AD

what happened when you queried a missing parcel with the supplier

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GG

is it worth paying for a faster service or does customs eat the difference

powder is robust

has anyone had a parcel arrive after being marked as returned

WZ

tracking has been dark for 8 days, at what point do i worry

WZ

how long is transit to Australia running at the moment

CC

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

WZ

i declare it as what it is at a low value. we do not discuss wording beyond that here

WZ

reship policies vary enormously. WXT honoured one for me without being pushed, which is not universal

CO

slightly off topic but the parcel is the risk you accepted. that is worth remembering before it becomes a crisis

i had a parcel marked returned that arrived eleven days later. it happens

no wording advice here

[edited]
d0   label created
d2   accepted, origin
d4   departed origin
d6   in transit
d6-16  nothing at all
d17  arrived destination country
d19  customs cleared
d21  delivered

order in winter

update from 25 months ago: Germany transit has got slower, consistently, across four orders

LT

parcel is sitting at a port with no movement, is that customs or just a port

CO

coming back to this declared value, do you go low or realistic

RR

the transit table is pinned and built from what members actually reported, not from what suppliers quote

AD

15 days to Japan with working tracking the whole way is at the good end of what i have seen

summer into a hot country is the risk. order in a cooler month if you have the choice

FT

tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
signature requirements slow things down and do not obviously reduce loss

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