tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
#shipping-customs 2025-09-01
Monday25 messages6 participantstimes are UTC
Highlights from this day
- vat_on_import — genuine question reship policies vary enormously. TFC honoured one for me without being pushed, which is not universal 21:28
- fridge_thermo — the same address every time is fine. a different address every time looks worse, not better 21:41
- fridge_thermo — postal has been better than courier for me every single time. couriers are more thorough, still working it out 21:48
- VialBot — Digest for the week of 2025-05-22 has been published. 22:43
what does the room consider a normal transit time now
if you query a missing parcel, be factual and patient. the good suppliers respond to that, i could be wrong
update from 26 months ago: the Netherlands transit has got slower, consistently, across four orders
how long is transit to New Zealand running at the moment
is vat charged on the declared value or what they think it is worth
i declare it as what it is at a low value. we do not discuss wording beyond that here
genuine question reship policies vary enormously. TFC honoured one for me without being pushed, which is not universal
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
the same address every time is fine. a different address every time looks worse, not better
fridge-thermometer.png
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a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
sorry to jump in the transit table is pinned and built from what members actually reported, not from what suppliers quote, i think
postal has been better than courier for me every single time. couriers are more thorough, still working it out
| Destination | Median days | Worst logged |
|---|---|---|
| UK | 11 | 34 |
| Germany | 9 | 28 |
| Netherlands | 9 | 22 |
| Canada | 14 | 41 |
| Australia | 13 | 38 |
| Singapore | 6 | 15 |
powder is robust
parcel is sitting at a port with no movement, is that customs or just a port
thats the end of it
no wording advice here
nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
thats normal transit
be patient with support
what happened when you queried a missing parcel with the supplier
courier or postal service, which has been better for Germany
tracking has been dark for 2 days, at what point do i worry
Digest for the week of 2025-05-22 has been published.
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