vialroom

#shipping-customs 2025-11-28

Friday47 messages10 participantstimes are UTC
Highlights from this day
  • gus_charts — split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing 11:44
  • seoul_swirl — sorry to jump in vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat 15:03
  • seoul_swirl — does QSC actually honour a reship or is it decorative 15:07
  • ruo_only — a port stall is not the same as a customs hold and the tracking language usually distinguishes them 15:49
GC

split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing

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thats the end of it

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KF

parcel is sitting at a port with no movement, is that customs or just a port

KF

i have lost 9 parcels in three years across a lot of orders. that is the actual rate for me

SS

what happened when you queried a missing parcel with the supplier

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SS

if you query a missing parcel, be factual and patient. the good suppliers respond to that

SS

the same address every time is fine. a different address every time looks worse, not better

GC

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

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KF

nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
i declare it as what it is at a low value. we do not discuss wording beyond that here

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GC

i had a parcel marked returned that arrived eleven days later. it happens, n of 1 obviously

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PP

is it worth paying for a faster service or does customs eat the difference

SS

slightly off topic but tracking has been dark for 2 days, at what point do i worry

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PP

reship policies vary enormously. FGP honoured one for me without being pushed, which is not universal

AN

tracking going dark for a week or ten days at a port is common and resolves on its own most of the time

paying for a faster service does not speed up customs. it speeds up the legs either side of customs

🤝7

right so courier or postal service, which has been better for New Zealand

order in winter

12 days to Sweden with working tracking the whole way is at the good end of what i have seen

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i declare it as what it is at a low value. we do not discuss wording beyond that here

SS

ok so the parcel is the risk you accepted. that is worth remembering before it becomes a crisis

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GC

a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence, your mileage will differ

powder is robust

SS

update from 14 months ago: Australia transit has got slower, consistently, across four orders

SS

sorry to jump in vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

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the transit table is pinned and built from what members actually reported, not from what suppliers quote

does QSC actually honour a reship or is it decorative

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TT

genuine question has anyone had a parcel arrive after being marked as returned

BB

how many parcels have people lost in total

peptidemeter-summary-b-0329.pdf
2 pages · 530 KB · not retained in the public archive

thats normal transit

ask about reship

RO

signature requirements slow things down and do not obviously reduce loss

KF

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less