vialroom

#shipping-customs 2026-01-27

Tuesday47 messages7 participantstimes are UTC
Highlights from this day
  • bo_bloodwork — a port stall is not the same as a customs hold and the tracking language usually distinguishes them 17:50
  • relabel_watch — split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing 18:35
  • endotoxin_ed — paying for a faster service does not speed up customs. it speeds up the legs either side of customs nobody here can tell you what will clear customs where you live… 19:00
  • bpc_sceptic — what does the room consider a normal transit time now 20:51
  • endotoxin_ed — quick one postal has been better than courier for me every single time. couriers are more thorough 21:15
BB

i declare it as what it is at a low value. we do not discuss wording beyond that here

genuine question i have lost 5 parcels in three years across a lot of orders. that is the actual rate for me

a port stall is not the same as a customs hold and the tracking language usually distinguishes them

d0   label created
d2   accepted, origin
d4   departed origin
d6   in transit
d6-16  nothing at all
d17  arrived destination country
d19  customs cleared
d21  delivered

parcel is sitting at a port with no movement, is that customs or just a port

BB

is vat charged on the declared value or what they think it is worth

13 days to the UK with working tracking the whole way is at the good end of what i have seen

powder is robust

BB

a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence

mine took 14 days

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RW

tracking going dark for a week or ten days at a port is common and resolves on its own most of the time

order in winter

DF

vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

i had a parcel marked returned that arrived eleven days later. it happens

RW

split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing

peptidemeter-summary-sg-1177.pdf
2 pages · 449 KB · not retained in the public archive

anyone had a split shipment arrive weeks apart

DF

the parcel is the risk you accepted. that is worth remembering before it becomes a crisis

EE

paying for a faster service does not speed up customs. it speeds up the legs either side of customs
nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly

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EE

summer into a hot country is the risk. order in a cooler month if you have the choice, happy to be corrected

PP

ok so if you query a missing parcel, be factual and patient. the good suppliers respond to that

PP

the same address every time is fine. a different address every time looks worse, not better, ymmv

EE

coming back to this a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

the transit table is pinned and built from what members actually reported, not from what suppliers quote

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less

give it another week

RW

update on the earlier thing cold pack arrived warm after 5 days, does it matter

BS

signature requirements slow things down and do not obviously reduce loss
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

thats a stock split

BS

what does the room consider a normal transit time now

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update from 25 months ago: Ireland transit has got slower, consistently, across four orders

EE

quick one postal has been better than courier for me every single time. couriers are more thorough

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how long is transit to the Netherlands running at the moment

reship policies vary enormously. FGP honoured one for me without being pushed, which is not universal

VO

sorry to jump in coming back after 12 months, has anything changed with Spain