vialroom

#shipping-customs 2026-03-04

Wednesday53 messages8 participantstimes are UTC
Highlights from this day
  • a1c_lag — does MKM actually honour a reship or is it decorative 20:09
  • amsterdam_aliquot — summer into a hot country is the risk. order in a cooler month if you have the choice 20:10
  • bpc_sceptic — does a signature requirement help or hurt 21:25
  • bpc_sceptic — declared value, do you go low or realistic 22:53
A1

coming back to this how many parcels have people lost in total

a port stall is not the same as a customs hold and the tracking language usually distinguishes them

does MKM actually honour a reship or is it decorative

😂12
AA

summer into a hot country is the risk. order in a cooler month if you have the choice

🙏12

ports do that

genuine question courier or postal service, which has been better for Germany

TN

a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence

postal not courier

A1

tracking going dark for a week or ten days at a port is common and resolves on its own most of the time, thats one data point

signature requirements slow things down and do not obviously reduce loss

TN

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less

thats slower than usual

slightly off topic but paying for a faster service does not speed up customs. it speeds up the legs either side of customs

SS

parcel is sitting at a port with no movement, is that customs or just a port

SS

the transit table is pinned and built from what members actually reported, not from what suppliers quote

BS

update from 2 months ago: Poland transit has got slower, consistently, across four orders

does a signature requirement help or hurt

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is vat charged on the declared value or what they think it is worth

SS

nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly

PM

i had a parcel marked returned that arrived eleven days later. it happens

powder is robust

PM

the parcel is the risk you accepted. that is worth remembering before it becomes a crisis

AA

if you query a missing parcel, be factual and patient. the good suppliers respond to that

AA

reship policies vary enormously. HJ honoured one for me without being pushed, which is not universal

AA

postal has been better than courier for me every single time. couriers are more thorough

AA

coming back to this 14 days to New Zealand with working tracking the whole way is at the good end of what i have seen

has anyone had a parcel arrive after being marked as returned

🤝1
BS

vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

genuine question the same address every time is fine. a different address every time looks worse, not better

BS

i have lost 9 parcels in three years across a lot of orders. that is the actual rate for me
paying for a faster service does not speed up customs. it speeds up the legs either side of customs

TN

update from 17 months ago: Germany transit has got slower, consistently, across four orders

i declare it as what it is at a low value. we do not discuss wording beyond that here, i think

TN

what happened when you queried a missing parcel with the supplier