split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
#shipping-customs 2026-03-20
Friday33 messages8 participantstimes are UTC
Highlights from this day
- deadspace — a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust 08:13
- LC_MS_Lena — slightly off topic but reship policies vary enormously. SGN honoured one for me without being pushed, which is not universal 09:12
- customs_owl — the transit table is pinned and built from what members actually reported, not from what suppliers quote 10:44
thats the end of it
powder is robust
fridge-temps.csv
282 rows · not retained in the public archive
coming back to this does a signature requirement help or hurt
[edited]6 days to Poland with working tracking the whole way is at the good end of what i have seen, from memory
*Janoshik not the other one
ok so paying for a faster service does not speed up customs. it speeds up the legs either side of customs
*VendorInvestigate not the other one
tracking has been dark for 2 days, at what point do i worry
update on the earlier thing coming back after 8 months, has anything changed with Germany
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the parcel is the risk you accepted. that is worth remembering before it becomes a crisis
a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
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customs charge came to $185, is that normal for Sweden
genuine question is vat charged on the declared value or what they think it is worth
signature requirements slow things down and do not obviously reduce loss
d0 label created
d2 accepted, origin
d4 departed origin
d6 in transit
d6-16 nothing at all
d17 arrived destination country
d19 customs cleared
d21 deliveredvat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
i have lost 9 parcels in three years across a lot of orders. that is the actual rate for me
be patient with support
nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
slightly off topic but reship policies vary enormously. SGN honoured one for me without being pushed, which is not universal
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tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
order in winter
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update from 8 months ago: Poland transit has got slower, consistently, across four orders
if you query a missing parcel, be factual and patient. the good suppliers respond to that
the same address every time is fine. a different address every time looks worse, not better
summer into a hot country is the risk. order in a cooler month if you have the choice
anyone had a split shipment arrive weeks apart
the transit table is pinned and built from what members actually reported, not from what suppliers quote
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thats a stock split
a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
for the archive what does the room consider a normal transit time now
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
i declare it as what it is at a low value. we do not discuss wording beyond that here