#shipping-customs 2026-04-22

ask about reship

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

thats slower than usual

quick one does JEEP actually honour a reship or is it decorative

postal has been better than courier for me every single time. couriers are more thorough

the same address every time is fine. a different address every time looks worse, not better, anyway

anyone had a split shipment arrive weeks apart

what happened when you queried a missing parcel with the supplier

paying for a faster service does not speed up customs. it speeds up the legs either side of customs

what does the room consider a normal transit time now

a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
signature requirements slow things down and do not obviously reduce loss

a port stall is not the same as a customs hold and the tracking language usually distinguishes them
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

the parcel is the risk you accepted. that is worth remembering before it becomes a crisis

thats the end of it

i have lost 2 parcels in three years across a lot of orders. that is the actual rate for me

split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing

i had a parcel marked returned that arrived eleven days later. it happens

thats normal transit

Purity check: no report on file for lot E-2205. Nothing logged either way.

how many parcels have people lost in total

is vat charged on the declared value or what they think it is worth

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less

mine took 12 days

summer into a hot country is the risk. order in a cooler month if you have the choice, not advice obviously

reship policies vary enormously. SWB honoured one for me without being pushed, which is not universal, your mileage will differ

tracking has been dark for 7 days, at what point do i worry

slightly off topic but signature requirements slow things down and do not obviously reduce loss
tracking going dark for a week or ten days at a port is common and resolves on its own most of the time

4 days to Poland with working tracking the whole way is at the good end of what i have seen, take that with a pinch of salt

follow up vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

cold pack arrived warm after 17 days, does it matter

parcel is sitting at a port with no movement, is that customs or just a port

tracking going dark for a week or ten days at a port is common and resolves on its own most of the time

does a signature requirement help or hurt

be patient with support