what happened when you queried a missing parcel with

powder is robust

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

postal has been better than courier for me every single time. couriers are more thorough

customs charge came to €55, is that normal for Singapore

a port stall is not the same as a customs hold and the tracking language usually distinguishes them

anyone had a split shipment arrive weeks apart

thats normal transit

i declare it as what it is at a low value. we do not discuss wording beyond that here

coming back after 8 months, has anything changed with the Netherlands

update from 14 months ago: Japan transit has got slower, consistently, across four orders

i have lost 6 parcels in three years across a lot of orders. that is the actual rate for me

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less