is a supplier that answers slowly but correctly better than the reverse
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Thread · #vendor-talk · 2025-09-22
support answering in two days is good
Spun off from a message in #vendor-talk on 2025-09-22. 10 messages, 5 participants.
The message this came from
- LC_MS_Lena — two places, same month support answering in two days is good. answering in nine is a data point about the whole operation, slow and correct is fine by me 07:39
per milligram pedantry the honest answer is that i cannot compare places i have not ordered from, and neither can anybody else in here
support reply matters
asking who actually makes it is a completely ordinary question and the answer is worth more to me than the price is, not consistent enough to swear by
a good support reply is worth a surprising amount, because the thing you are really buying is what happens when something goes wrong, nobody promises that though
ask which warehouse holds your line before you order. it changes the delivery answer entirely
a suppliers own certificate is a starting point, and everyone in here treats it as one, ask which warehouse holds it
does anyone ask who makes it and get a straight answer
four is too many relationships
minor point how much does a good support reply actually change your view of a place, writing this up so want it right