be patient with support
#shipping-customs 2025-07-21
Monday28 messages8 participantstimes are UTC
Highlights from this day
- red_flag_ruby — right so i had a parcel marked returned that arrived eleven days later. it happens 22:06
- fake_tracking — vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat 22:11
- fake_tracking — a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence 22:16
- month_six_me — the transit table is pinned and built from what members actually reported, not from what suppliers quote, i could be wrong 22:52
i declare it as what it is at a low value. we do not discuss wording beyond that here
tracking going dark for a week or ten days at a port is common and resolves on its own most of the time
is vat charged on the declared value or what they think it is worth
declared value, do you go low or realistic
right so i had a parcel marked returned that arrived eleven days later. it happens
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do you use the same address every time
vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat
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coming back after 15 months, has anything changed with Singapore
a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence
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thats slower than usual
signature requirements slow things down and do not obviously reduce loss
thats normal transit
nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly
anyone had a split shipment arrive weeks apart
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the same address every time is fine. a different address every time looks worse, not better
for the archive cold pack arrived warm after 26 days, does it matter
postal not courier
Digest for the week of 2025-01-28 has been published.
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postal has been better than courier for me every single time. couriers are more thorough
the transit table is pinned and built from what members actually reported, not from what suppliers quote, i could be wrong
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ok so split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
update on the earlier thing a port stall is not the same as a customs hold and the tracking language usually distinguishes them, take that with a pinch of salt
give it another week
d0 label created
d2 accepted, origin
d4 departed origin
d6 in transit
d6-16 nothing at all
d17 arrived destination country
d19 customs cleared
d21 deliveredi have lost 8 parcels in three years across a lot of orders. that is the actual rate for me
if you query a missing parcel, be factual and patient. the good suppliers respond to that
courier or postal service, which has been better for Sweden