vialroom

#shipping-customs 2025-09-23

Tuesday12 messages3 participantstimes are UTC
Highlights from this day
  • yyz_vial — reship policies vary enormously. SGN honoured one for me without being pushed, which is not universal 21:01
  • yyz_vial — the parcel is the risk you accepted. that is worth remembering before it becomes a crisis 21:25
  • yyz_vial — a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust, ask me again in a month 21:26
  • customs_owl — if you query a missing parcel, be factual and patient. the good suppliers respond to that 22:14
  • yyz_vial — winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less 22:19
YV

reship policies vary enormously. SGN honoured one for me without being pushed, which is not universal

🤝2
YV

customs charge came to $38, is that normal for Poland

YV

the parcel is the risk you accepted. that is worth remembering before it becomes a crisis

[edited]

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust, ask me again in a month

CO

update from 9 months ago: Spain transit has got slower, consistently, across four orders

CO

if you query a missing parcel, be factual and patient. the good suppliers respond to that

sorry to jump in courier or postal service, which has been better for New Zealand

YV

summer into a hot country is the risk. order in a cooler month if you have the choice

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less