vialroom
Thread · #shipping-customs · 2026-03-20

tracking going dark for a week or ten days

Spun off from a message in #shipping-customs on 2026-03-20. 13 messages, 4 participants.

The message this came from
  • customs_owl — tracking going dark for a week or ten days at a port is common and resolves on its own most of the time 09:15
TT

if you query a missing parcel, be factual and patient. the good suppliers respond to that

MO

i declare it as what it is at a low value. we do not discuss wording beyond that here

🧊14
TT

summer into a hot country is the risk. order in a cooler month if you have the choice

🎉2😂6

mine took 16 days

CO

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less

MO

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

📉2
CO

split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing

CO

i declare it as what it is at a low value. we do not discuss wording beyond that here

thats slower than usual

🤝5
MO

reship policies vary enormously. CPC honoured one for me without being pushed, which is not universal