if you query a missing parcel, be factual and patient. the good suppliers respond to that
tracking going dark for a week or ten days
Spun off from a message in #shipping-customs on 2026-03-20. 13 messages, 4 participants.
- customs_owl — tracking going dark for a week or ten days at a port is common and resolves on its own most of the time 09:15
i declare it as what it is at a low value. we do not discuss wording beyond that here
summer into a hot country is the risk. order in a cooler month if you have the choice
declared value, do you go low or realistic
mine took 16 days
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less
a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust
split shipments arriving weeks apart is normal and is usually a stock thing, not a customs thing
i declare it as what it is at a low value. we do not discuss wording beyond that here
handling fee is the killer
i declare it as what it is at a low value. we do not discuss wording beyond that here
thats slower than usual
reship policies vary enormously. CPC honoured one for me without being pushed, which is not universal