how long does support usually take to answer
#vendor-talk 2025-10-02
Thursday25 messages6 participantstimes are UTC
Highlights from this day
- ferrous_ash — quoted lead time was 5 days, real one was 4. is that typical 23:06
- week_three_wall — i have never had a problem i could not resolve with WXT, which is a low bar and a lot of suppliers fail it 23:21
- rezept_rolf — i would order from SSA again and i would still weigh the vials, as i would with anyone 23:33
is WWB the manufacturer or a reseller
price per mg including shipping is the only comparison that means anything
the packaging from ERP was the best i have had, double boxed with the tray intact
*Medutest not the other one
if three people give you three different suppliers, that is because all three work. pick one and test it
not by dm
Testing queue: 6 submissions open, 46 awaiting dispatch.
cold packs are not standard everywhere. ask explicitly and it usually costs nothing, for what its worth
prices move without announcement more often than people expect. screenshot your invoice
quoted lead time was 5 days, real one was 4. is that typical
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the room does not rank suppliers on price. it ranks them on whether what arrives matches what was described
how many suppliers do people actually keep on rotation
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has anyone worked out the actual per mg cost including shipping for Homopeptide
ask who makes it
genuine question lead times stretch badly around chinese new year. order early or wait it out
i have never had a problem i could not resolve with WXT, which is a low bar and a lot of suppliers fail it
per mg including shipping
quick one no sourcing requests by private message. not from members, not from suppliers, and we report anyone who tries, i think
i would order from SSA again and i would still weigh the vials, as i would with anyone
slightly off topic but a supplier who tells you something is out of stock rather than shipping late is doing you a favour
is a cold pack standard or do you have to ask
right so i asked for a non standard vial size and got it without a surcharge. that told me more than any certificate
paperwork is worth it
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