vialroom

#shipping-customs 2025-10-04

Saturday52 messages11 participantstimes are UTC
Highlights from this day
  • manila_meniscus — has anyone had a parcel arrive after being marked as returned 16:46
  • manila_meniscus — reship policies vary enormously. ERP honoured one for me without being pushed, which is not universal winter shipping into a cold country risks freezing, which is a… 17:00
  • amsterdam_aliquot — declared value, do you go low or realistic 17:05
  • manila_meniscus — how long is transit to Canada running at the moment 21:31
  • quiet.hours — 15 days to Poland with working tracking the whole way is at the good end of what i have seen 21:55
TN

23 days to Australia with working tracking the whole way is at the good end of what i have seen

a seizure letter is usually the end of it. you have lost the parcel and that is almost always the whole consequence

the same address every time is fine. a different address every time looks worse, not better

has anyone had a parcel arrive after being marked as returned

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give it another week

ask about reship

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MM

reship policies vary enormously. ERP honoured one for me without being pushed, which is not universal
winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less

EM

tracking going dark for a week or ten days at a port is common and resolves on its own most of the time

AA

postal has been better than courier for me every single time. couriers are more thorough, not advice obviously

MM

vat is usually charged on declared value plus shipping, and the handling fee is often more than the vat

EM

slightly off topic but i had a parcel marked returned that arrived eleven days later. it happens
i have lost 4 parcels in three years across a lot of orders. that is the actual rate for me

got a seizure letter, what actually happens next

QH

i declare it as what it is at a low value. we do not discuss wording beyond that here

paying for a faster service does not speed up customs. it speeds up the legs either side of customs

winter shipping into a cold country risks freezing, which is a different problem from heat and gets discussed less, happy to be corrected

5

*that should say weekly

SS

a port stall is not the same as a customs hold and the tracking language usually distinguishes them

tracking has been dark for 6 days, at what point do i worry

EE

is it worth paying for a faster service or does customs eat the difference

1

anyone had a split shipment arrive weeks apart

QH

i have lost 6 parcels in three years across a lot of orders. that is the actual rate for me

a liquid cold pack tells you it was above freezing, not that the vial cooked. lyophilised powder is robust

EE

for the archive update from 14 months ago: Poland transit has got slower, consistently, across four orders, someone check my working

OW

if you query a missing parcel, be factual and patient. the good suppliers respond to that, someone check my working

MM

how long is transit to Canada running at the moment

lot-log.csv
662 rows · not retained in the public archive
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MM

nobody here can tell you what will clear customs where you live and the mods stop that conversation quickly

QH

15 days to Poland with working tracking the whole way is at the good end of what i have seen

d0   label created
d2   accepted, origin
d4   departed origin
d6   in transit
d6-16  nothing at all
d17  arrived destination country
d19  customs cleared
d21  delivered
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